Refund Policy

This Refund Policy describes the refund and cancellation terms that apply to services provided by Dharm Advertising via our website (dharmadvertising.store) and under written Service Agreements. By purchasing or commissioning services from Dharm Advertising, you agree to the terms set out below.

1. Scope

This policy applies to professional services we provide, including but not limited to creative campaigns, outdoor media procurement and installation, digital marketing, content production and consultancy. It does not apply to physical goods purchased from third parties, media placement costs billed on your behalf, or services covered by a separate signed agreement that specifies different refund or cancellation terms.

2. No automatic refunds for bespoke services

Most of our services are bespoke and involve time, third‑party costs and creative work. Accordingly, fees paid for custom services, once work has commenced, are generally non‑refundable except as expressly provided in this policy or in a signed Service Agreement.

3. Cancellation before work begins

If you cancel a project prior to the commencement of work (i.e., before we begin production, purchase media or allocate significant resources), we will refund any advance payments made, less reasonable administrative costs and any non‑reimbursable third‑party fees that we have already incurred. The exact amount refunded will depend on the nature and timing of cancellation and will be communicated in writing.

4. Cancellation after work has commenced

If you cancel after we have started work, you will be liable for costs and fees incurred up to the cancellation date, including:

• Fees for work already performed by our team (pro‑rata calculation may apply).
• Non‑refundable third‑party costs (e.g., media buys, printing, location bookings).
• Reasonable wind‑down costs necessary to close out the project.

Any refundable balance, if applicable, will be paid within 30 days of final invoicing and reconciliation.

5. Media spend and third‑party costs

When Dharm Advertising purchases media, supplies or services from third parties on your behalf, you agree that such third‑party costs are payable whether or not the campaign runs. Refunds for third‑party spend are subject to the third party’s own refund policy and our ability to recover funds. We will pass through any recovery to you, less any fees or costs we reasonably incur in securing that recovery.

6. Performance guarantees

Unless expressly stated in a Service Agreement, we do not provide guarantees of specific performance outcomes (for example, a guaranteed number of sales, leads, or impressions). Refunds will not be issued solely because a campaign or activity fails to meet specific performance targets, unless we have expressly promised such guarantees in writing and agreed the refund terms in advance.

7. Refund procedure

1. To request a refund, contact us at info@dharmadvertising.store with your project details, invoice number and reason for the request.
2. We will acknowledge receipt of your request within 5 business days and begin a review.
3. We may request documentation or evidence to support the refund claim.
4. Following our review, we will inform you in writing of the decision and any amount to be refunded.
5. If a refund is approved, we will process payment using the original payment method where possible, or by alternate means agreed with you, within 30 days of approval.

8. Disputed charges

If you dispute a charge, please contact us immediately so we can investigate. Do not initiate a chargeback with your bank or payment provider without first contacting us — chargebacks may result in immediate suspension of services and additional fees to recover costs.

9. Exceptions

The following are examples where refunds are unlikely to be provided, except at our discretion or where a Service Agreement states otherwise:

• Work completed and delivered as specified in the Service Agreement.
• Digital content or materials that have been downloaded, delivered or used.
• Costs already incurred for media placements, printing, production or travel.
• Cancelled campaigns where contractual notice periods were not met.

10. Modifications to a project

If you request changes to scope, schedule or deliverables after work has commenced, we will provide a written change order specifying any additional fees or revised timelines. Additional fees for changes are not refundable unless otherwise agreed in writing.

11. Refunds for products or digital goods

If we offer any fixed‑price digital products or templates for sale through the Site, refunds for such goods will be handled in accordance with the terms displayed at the time of purchase. Typically, digital goods are non‑refundable once downloaded or accessed, unless defective and we are unable to correct the defect.

12. Governing law and dispute resolution

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests will be dealt with in accordance with the dispute resolution provisions set out in our Terms & Conditions or Service Agreement.

13. Contact

For refund requests or questions about this policy, please contact us:

We reserve the right to update this Refund Policy from time to time. The "Effective date" at the top of this page will be revised when changes are made.